Terms of service

1. Application of General Terms and Conditions

1.1. Each conclusion of the buyer's contract with BEYOND Nutrition SARL (hereinafter BEYOND) implies the complete and unconditional acceptance of the buyer of the current terms and conditions to the exclusion of all other documents, such as brochures, catalogues, promotions, social media entries which are issued by BEYOND and only have a provisional value. The Contract is concluded via the website" www.beyond-nutrition.com ".

1.2. The cancellation or impracticability of the general terms and conditions or a specific clause of the terms does not result in the ineffectiveness of the other clauses of the general terms and conditions which remain valid and applicable.

1.3. Any deviation from the current conditions will only take effect if they have been explicitly accepted by BEYOND for the first time. The express exception to the general or any specific of the terms does not include a waiver of the other terms and conditions.

2. Purchase contract conclusion and cancellation

2.1. The subject of the contract is the sale of goods.

2.2. Already with the installation of the respective product on our website, we make you a binding offer to conclude a contract under the conditions specified in the article description.

2.3. The goods intended for purchase are placed in the "shopping cart", where you can make changes at any time.
After calling up the "Checkout" page and entering the personal data as well as the payment and shipping conditions, all order data will be displayed again on the order overview page.
If you use an immediate code system as a payment method (e. g. PayPal / PayPal Express, Amazon-Payments, Sofort), you will either be taken to the order overview page in our online shop or you will first be redirected to the website of the provider of the instant code system.
If the forwarding takes place to the respective immediate number system, take the appropriate selection or. Enter your data. Before submitting the order, you have the option of checking and changing all the information here (also using the "back" function of the Internet browser) or. To cancel the purchase.
By submitting the order by means of the "Order with payment obligation" button, you declare the acceptance of the offer in a legally binding manner, as a result of which the contract is concluded.

2.4. In the case of orders via our online shop, the customer receives a confirmation of the receipt of the electronically placed order. The purchase agreement is not final until they have been confirmed by BEYOND's payment of the purchase price. The goods remain the property of BEYOND until full payment. Offers are valid as long as stocks last or for a limited time.

2.5. The processing of the order and the transmission of all information required in connection with the conclusion of the contract takes place via e-mail, in some cases automatically. You must therefore ensure that the e-mail address you have given us is correct, that the receipt of the e-mails is technically guaranteed and, in particular, that it is not prevented by SPAM filters.

2.6. Cancellation : You can cancel your order before delivery without giving a reason. The request for cancellation must be made before shipping confirmation which is communicated to you by BEYOND as an email, or in your account the "delivery to satand" is to be viewed at any time. Please send an e-mail with the note "Cancellation" and the order number to "info@beyond-nutrition.com". The money will be fully refunded to them after the cancellation process.

3. Delivery and delivery conditions

3.1. Orders are processed from Mondays to Fridays, except holidays. The packages will be sent by the Grand Duchy of Luxembourg as soon as possible or at the latest within 3 working days, upon receipt of payment, subject to availability.

3.2. Delivery is made to your home or to any address of your choice. It is the buyer's responsibility to give BEYOND accurate details for proper delivery of the order.
Partial deliveries are not offered, BEYOND reserves the right to decide on partial deliveries itself. The customer is not entitled to reject these.

3.3. A detailed invoice of the order and name of the buyer will be attached to the order or provided by electronic means.
Costs (packaging and shipping) are added to the order value. The amount of the cost depends on the selected shipping method, weight and destination and will be displayed during the order.

3.4. We take no responsibility for the delay in extradition by third parties. Exceeding delivery times does not give rise to compensation.

3.5. BEYOND disclaims all responsibility for any delayed or non-delivery in the event of force majeure or events beyond our control. These include, among others:

  • Events that would make the execution of the contract as a whole or in part more expensive,
  • The actions of third parties, such as suppliers of the parties, sub-contractors, agents and representatives,
  • If an error is indicated in the delivery address, the seller cannot be held responsible for the failure of the delivery,
  • If a package cannot be delivered due to the absence of the buyer. The buyer bears the costs of a new dispatch.

As force majeure, which counts the seller freed from his delivery obligations, war, riot, fire, strike, accidents and the impossibility of being supplied. The seller will timely inform the buyer of one or more of the events listed above.

3.6. In any case, the on-time delivery can only take place if the buyer fulfills his obligations to the seller, among other things by specifying the delivery address during the ordering process and the availability of the goods at the time of delivery.

4. Payment Terms

4.1 Bank transfer (member states of the European Union)

The delivery times stated in the terms and conditions start from the time of receipt of your payment and not from the time of your order.
All transfers in advance go to the following bank account:
Bank : POST Finance
IBAN : LU28 1111 7073 4723 0000
Account Holder :
21 rue de Savelborn
L-7660 Medernach

4.3 Other types of payment

The payment methods available to the buyer will be displayed to you during the ordering process. Alternative as payment symbols in the footer area of the web shop.

The following payment methods are offered:

  • PAYPAL (via VISA or PAYPAL account)
  • FACED CREDIT CARD PAYMENT (VISA - MasterCard - Apple Pay)

Other payment methods may be added or eliminated over time.

5. Price

5.1. The items offered are all shipped from the Grand Duchy of Luxembourg. The prices mentioned in the shop are in EURO, including the Luxembourg VAT, without shipping costs. We reserve the right to change our prices at any time, but we are obliged to apply the prices that were displayed at the time of the order.

5.2. If the delivery takes place to countries outside the European Union, further costs cannot be incurred by us, e.g. Customs duties, taxes or money transfer fees (transfer or exchange fees of credit institutions) to be borne by you.

5.3. The payment methods available to you are indicated under a corresponding button on our website or in the respective offer.

5.4. Unless otherwise specified for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.

6. Warranty and liability

6.1. The seller must pay attention to all the instructions on the products and labels.

6.2. Taking the products is at your own risk. BEYOND is not liable for any physical and physical damage or any long-term effects in direct or indirect ingestion of the products.

6.3. The general 24-month warranty applies to products that do not fall under the food or dietary supplement category.

6.4. As a consumer, you will be asked to check the item immediately on delivery for completeness, obvious defects and transport damage and to inform us and the freight forwarder of any complaints as soon as possible. If you do not comply, this has no effect on your statutory warranty claims.

7. Contract language, contract text storage

7.1. The contract language is German.

7.2. The full text of the contract will not be saved by us. Before sending the order via the online shopping cart system, the contract data can be printed out or saved electronically using the print function of the browser. After we have received the order, the order data, the information required by law for distance contracts and the General Terms and Conditions will be sent to you again by email.

7.3. In the case of quotation requests outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g. by e-mail, which you can print out or save electronically

8. Settlement of disputes and applicable law and jurisdiction

8.1. Luxembourg law applies. In the case of consumers, this choice of law only applies insofar as this does not remove the protection afforded by mandatory provisions of the law of the State of the habitual residence of the consumer

8.2. The Parties shall seek to find a peaceful resolution of any disputes concerning the conditions of sale by any means at their disposal. Any complaint must be submitted in writing to BEYOND. No oral complaints are accepted.

8.3. The exclusive place of jurisdiction is Luxembourg or another legal place of jurisdiction at the option of the BEYOND.

8.4. The provisions of the UN Sales Convention expressly do not apply.

9. Copyright

9.1 BEYOND Nutrition is an EU-wide protected trademark. All contents of this website are copyrighted such as texts, images, graphics, sound, video and animation files.

9.2. The use of the content is only permitted for private personal use. Any further use shall require the prior written consent of BEYOND.

9.3. The legal limits of copyright and/or other applicable legal regulations apply.

10. Reviews about Shopvote

Our company collects reviews through the independent service provider SHOPVOTE. SHOPVOTE uses automatic and manual measures to verify reviews. Information on the authenticity of customer reviews on SHOPVOTE can be found here.

11. Change in general terms and conditions
The General Terms and Conditions may be adjusted or changed by BEYOND at any time. The new terms and conditions are applicable from the conclusion of the purchase agreement.

Status of General Terms and Conditions: 09.10.2021