General Terms and Conditions

1. Application of the general terms and conditions

1.1. Any contract concluded by the buyer with BEYOND Nutrition SARL (hereinafter BEYOND) implies the buyer's full and unreserved acceptance of the current general terms and conditions, to the exclusion of all other documents, such as brochures, catalogues, promotions and social media entries issued by BEYOND, which are only provisional. The contract is concluded via the website ‘www.beyond-nutrition.com’.

1.2. The cancellation or unenforceability of the terms and conditions or a specific clause of the terms and conditions does not result in the ineffectiveness of the other clauses of the terms and conditions, which remain valid and applicable.

1.3. Any deviation from the current conditions will only come into force if they have been expressly accepted by BEYOND for the first time. The express exception of the general or a specific condition does not imply a waiver of the other clauses of the terms and conditions.

1.4 The subject of the contract can be – depending on the product description of the seller – both the purchase of goods by way of a one-time delivery and the purchase of goods by way of a permanent delivery (hereinafter referred to as ‘subscription contract’). In the case of a subscription contract, the seller undertakes to deliver the contractually owed goods to the customer for the duration of the agreed contract term at the contractually owed time intervals.

2. Conclusion of the purchase contract and cancellation

2.1. The subject of the contract is the sale of goods.

2.2. As soon as the respective product is placed on our website, we make you a binding offer to conclude a contract under the conditions specified in the item description.

2.3. The goods intended for purchase are placed in the ‘shopping cart’, where you can make changes at any time.
After calling up the ‘Checkout’ page and entering your personal data and the terms of payment and shipping, all order data will be displayed again on the order overview page.
If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Sofort) as your payment method, you will either be taken to our online store on the order overview page or you will first be redirected to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, you can make the appropriate selection or enter your data there. Before sending the order, you have the option to review all the information again, to change it (also using the ‘back’ function of the Internet browser) or to cancel the purchase.
By clicking the ‘Buy now’ button to submit the order, you declare acceptance of the order in a legally binding manner, whereby the contract is concluded.

2.4. When you place an order through our online shop, you will receive a confirmation of receipt of the electronic order. The purchase contract is only final when it has been confirmed by BEYOND's payment of the purchase price. The goods remain the property of BEYOND until full payment has been received. Offers are valid while stocks last or for a limited time.

2.5. The processing of the order and the transmission of all information required in connection with the conclusion of the contract is partially automated by email. You must therefore ensure that the email address you have provided us with is correct, that the receipt of emails is technically ensured and, in particular, that it is not prevented by SPAM filters.

2.6. Cancellation: You may cancel your order before delivery without giving reasons. The request for cancellation must be made before the dispatch confirmation, which BEYOND will send you by email, or you can view the ‘delivery status’ in your account at any time. To do so, please send an e-mail with the subject ‘Cancellation’ and the order number to ‘info@beyond-nutrition.com’. The money will be refunded in full after the cancellation process.

3. Delivery and delivery conditions

3.1. Orders are processed from Monday to Friday, except on public holidays. Packages are shipped as soon as possible or at the latest within 3 working days from the Grand Duchy of Luxembourg, upon receipt of payment, subject to availability.

3.2. Delivery is made to the home or to any other address of their choice. It is the responsibility of the buyer to provide BEYOND with the exact details for the proper delivery of the order.
Partial deliveries are not offered; BEYOND reserves the right to decide on partial deliveries. The customer is not entitled to reject them.

3.3. A detailed invoice of the order and the buyer's name will be enclosed with the order or provided electronically.
Costs (packaging and shipping) will be added to the order value. The amount of the costs depends on the chosen shipping method, weight and destination and will be displayed during the order process.

3.4. We do not accept responsibility for delays in delivery by third parties. Exceeding delivery times do not give rise to compensation.

3.5. BEYOND declines all responsibility for late or non-delivery in case of force majeure or events beyond our control. These include, but are not limited to:

• events which would make the execution of the contract in whole or in part more expensive,
• the actions of third parties, such as suppliers of the parties, subcontractors, agents and representatives,
• If an error is specified in the delivery address, the seller can not be held responsible for the failure of delivery,
  
• If a package cannot be delivered due to the absence of the buyer. The costs of a re-shipment are to be borne by the buyer.

Force majeure, which releases the seller from his delivery obligations, includes war, riot, fire, strike, accidents and the impossibility of being supplied. The seller will inform the buyer in good time of one or more of the events listed above.

3.6. In any event, timely delivery can only be made if the Buyer has fulfilled his obligations to the Seller, including providing the correct delivery address during the order process and being available to take delivery of the goods at the time of delivery.

4. Payment terms

4.1 Bank transfer (Member States of the European Union)

The delivery times specified in the terms and conditions start from the time of receipt of your payment and not from the time of your order.
All advance payments should be made to the following bank account:
Bank: POST Finance
IBAN: LU28 1111 7073 4723 0000
BIC: CCPLLULL
Account holder:
BEYOND Nutrition SARL
21 rue de Savelborn
L-7660 Medernach
Luxembourg

4.3 Other payment methods

The payment methods available to the buyer are displayed to you during the ordering process. Alternatively, as payment symbols in the footer area of the webshop.

The following payment methods are offered:

• PAYPAL (via VISA or PAYPAL account)
• PAYPAL EXPRESS
• PAYCONIQ (only for Luxembourg)
  
• SECURED CREDIT CARD PAYMENT (VISA - MasterCard - ApplePay)

Other payment methods may be added or removed over time.

5. Price

5.1. The items offered are all shipped from the Grand Duchy of Luxembourg. The prices stated in the shop are in EURO, including Luxembourg VAT, excluding shipping costs. We reserve the right to change our prices at any time, but we are obliged to apply the prices displayed at the time of the order.

5.2. If delivery is made to countries outside the European Union, additional costs may arise for which we are not responsible, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees of credit institutions), which you are required to bear.

5.3. The payment methods available to you are shown under a correspondingly labelled button on our website or in the respective offer.

5.4. Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.

6. Warranty and liability

6.1. The seller must observe all instructions on the products and labels.

6.2. The products are taken at your own risk. BEYOND is not liable for any physical or physiological damage or any long-term effects resulting from the direct or indirect use of the products.

6.3. The general 24-month warranty applies to products that do not fall under the food or dietary supplement category.

6.4. As a consumer, you are asked to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. If you do not comply with this, it will not affect your statutory warranty claims.

7. Contract language, contract text storage

7.1. The contract language is English.

7.2. We do not store the full text of the contract. Before sending the order via the online shopping cart system, the contract data can be printed or electronically saved using the browser's print function. After we receive the order, the order data, the legally required information for distance contracts and the general terms and conditions will be sent to you again by email.

7.3. In the case of requests for quotations outside the online shopping cart system, you will receive all contract data in the form of a binding offer in text form, e.g. by e-mail, which you can print out or save electronically.

8. Dispute resolution, applicable law and place of jurisdiction

8.1. Luxembourg law shall apply. For consumers, this choice of law only applies insofar as the protection granted by the mandatory provisions of the law of the country of the consumer's habitual residence is not thereby withdrawn

8.2. The parties shall use their best endeavours to resolve any dispute regarding the Terms and Conditions of Sale amicably. Any complaint must be submitted to BEYOND in writing. No oral complaints will be accepted.

8.3. The exclusive place of jurisdiction is Luxembourg or another legal place of jurisdiction at BEYOND's discretion.

8.4. The provisions of the UN Sales Convention expressly do not apply.

9. Copyright

9.1 BEYOND Nutrition is a registered trademark in the EU. Various contents of this website, such as texts, images, graphics, sound, video and animation files, may be protected by copyright.

9.2. The use of the content is only permitted for private personal use. Any other use requires the prior written consent of BEYOND.

9.3. The legal limits of copyright law and/or other applicable legal provisions apply.

10. Subscriptions

10.1 A subscription (abbreviation: Abo) is a contract for the regular purchase of a service in return for a fee.

10.2 Unless otherwise stated at the time of purchase, all subscriptions have no minimum term and are extended automatically until cancelled.

10.3 It is the customer's responsibility to manage their subscriptions and cancel them if necessary. To do so, the customer can also contact us by email at (info@beyond-nutrition.com).

10.4 A subscription can be managed in the user profile under the ‘Subscriptions’ section. Each subscription can be customised according to the given options. Each subscription can be cancelled at any time.

10.5 We offer automatic payment for subscriptions, for which we use external service providers. Here, the amount is automatically deducted by the payment service provider and, depending on the subscription, from a payment system of the customer.

10.6 Automatic payments via PayPal can be managed in the PayPal user profile. More information can be found here: PayPal

10.7 In the case of manual payments, the customer must make the payment manually, i.e. by themselves, in accordance with the agreed payment terms.

10.8 In general, prices remain unchanged, so the prices on the day of the subscription order apply. In some cases, we reserve the right to adjust prices over the period of the subscription.

10.9 We reserve the right to issue contractual penalties for early termination. This only applies to subscriptions with a minimum term. For subscriptions with a minimum term, the contractual penalty is the sum of the next delivery(ies) planned according to the subscription.

10.10 Penalties can only be claimed for subscriptions with a contractually agreed minimum term.

10.11 You can view and manage your subscriptions in your Paypal account.

1. Log in to your PayPal account. https://www.paypal.com/
2. Click Settings near the top of the page.
3. Click Payments.
4. Click Manage pre-approved payments.
   

11. Changes to the General Terms and Conditions
The General Terms and Conditions can be adjusted or changed by BEYOND at any time. The new terms and conditions are applicable from the conclusion of the purchase contract.

Date of the General Terms and Conditions: 01.08.2024